Privacy Policy – How 998win Protects Your Data

1Introduction

998win ("the platform", "we", "us") operates an online sports betting and casino entertainment platform accessible via the 998win website and mobile application. We are committed to handling the personal information of our players with care, transparency and respect.

This Privacy Policy explains what personal data we collect from players registered in Pakistan, how that data is used, who it may be shared with under specific circumstances, how long we keep it and what your rights are as a data subject. This policy applies to all use of the 998win website, app and any related services.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy. Together these documents set out the full framework governing your relationship with 998win as a registered player.

We take data privacy seriously and we do not share, sell or misuse the personal information you provide to us. Our approach to data is straightforward — we collect only what we need, we use it only for legitimate purposes related to running your account, and we keep it only for as long as necessary.

2What Personal Data We Collect

998win collects personal information at various points during your use of the platform. The specific data we collect depends on what you are doing — registering, depositing, playing or contacting support.

We do not collect sensitive personal categories of data such as racial or ethnic origin, religious beliefs or health information unless specifically required by law or to process a responsible gaming request you have initiated.

3Why We Use Your Data

998win uses the personal data we collect for specific, legitimate purposes directly related to operating the platform and maintaining your account. We do not use your data for purposes unrelated to the services you have signed up for.

• Account management — to create, verify and maintain your 998win account and ensure it is operated in your name only
• Transaction processing — to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods
• Platform security — to detect and prevent fraud, money laundering, duplicate accounts and other prohibited conduct outlined in our Terms and Conditions
• Customer support — to respond to your queries, resolve disputes and handle responsible gaming requests such as self-exclusion or deposit limit changes
• Personalisation — to tailor your experience on the platform based on your activity, preferred sports such as cricket and PSL, and betting history
• Marketing communications — to send you promotional offers, bonus notifications and platform updates where you have opted in to receive these
• Legal compliance — to maintain records as required for standard platform operations and to respond to lawful requests from authorities where applicable
• Platform improvement — to analyse usage patterns and technical data to improve the performance, design and features of the 998win platform and app

4Payment Data & PKR Transactions

All financial transactions on 998win are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect the necessary payment reference information to process the transaction. This may include your JazzCash mobile number, Easypaisa wallet reference, Raast ID or bank account details depending on the method you choose.

998win does not store complete payment credentials such as full bank account numbers or card numbers on its own servers. Payment data is transmitted through encrypted connections and handled by our payment processing partners who maintain their own security standards.

Transaction records — including deposit amounts, withdrawal requests, dates and payment method references — are retained as part of your account history. These records are used to resolve disputes, process future withdrawals to your verified payment method and maintain standard financial records for the platform.

5Cookies & Tracking Technologies

998win uses cookies and similar tracking technologies to operate the platform correctly, remember your session, understand how players use the site and deliver a personalised experience. Cookies are small text files stored on your device when you visit the platform.

The types of cookies used on 998win include:

• Essential cookies — required for the platform to function. These handle your login session, keep you authenticated and ensure secure account access. They cannot be disabled without breaking core platform features.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited most and where technical issues occur. This helps us improve the platform over time. Data collected is aggregated and not linked to individual identities.
• Preference cookies — remember your settings such as preferred language, odds format and notification preferences so you do not need to reconfigure them each session.
• Marketing cookies — used to deliver relevant promotional content and track whether you have engaged with a specific offer. These are only active if you have opted into marketing communications.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, although some personalisation features may not work as expected. Note that blocking essential cookies will affect your ability to stay logged in and use secure account features.

6When We Share Your Data

998win does not sell your personal data to third parties. We share data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors — we share necessary payment reference data with JazzCash, Easypaisa, Raast, banks and other payment providers to process your PKR deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification services — where identity checks are required, we may share your identity data with third-party verification services to confirm your age and identity as part of account review.
• Technology partners — game providers, live casino streaming partners and platform infrastructure providers may process certain usage data as part of delivering their services within the 998win platform. These partners are contractually bound to handle data securely and not use it for their own purposes.
• Fraud prevention and security — we may share data with fraud detection partners or security services to identify and prevent prohibited account activity, money laundering or platform abuse.
• Legal obligations — if we receive a lawful request from a relevant authority, we may be required to share certain account data. We will only do so to the extent required by the applicable legal obligation and will not volunteer information beyond what is specifically requested.

7Data Retention

998win retains your personal data for as long as your account is active and for a reasonable period thereafter to handle any post-closure queries, disputes or compliance obligations. The standard retention periods for different categories of data are as follows:

• Account and identity data — retained for the lifetime of your account and for a period after account closure to handle any disputes or legal obligations that may arise
• Transaction records — PKR deposit and withdrawal records are retained as part of standard financial recordkeeping for the platform
• Betting and gaming activity — your bet history and gaming activity records are retained for the duration your account is active and for a period after closure
• Support communications — chat logs and email correspondence with the support team are retained to maintain context for ongoing or future support interactions
• Technical and analytics data — aggregated technical data used for platform improvement is retained in anonymised form and is not linked to individual accounts after a short period

When data is no longer required for its original purpose and no legal obligation requires its retention, we take steps to securely delete or anonymise it. You can request early deletion of your data by contacting support — see Section 9 for details of your rights.

8How We Protect Your Data

The security of your personal information is a priority for 998win. We apply a combination of technical and organisational measures to protect your data against unauthorised access, loss, misuse or disclosure.

• SSL encryption — all data transmitted between your device and the 998win platform is encrypted using industry-standard SSL/TLS protocols
• Access controls — access to player data within the 998win organisation is restricted to staff who need it to perform their role. All access is logged and audited.
• Secure storage — account data and transaction records are stored on secured servers with restricted physical and network access
• Account authentication — player accounts are protected by password authentication. We recommend using a strong, unique password for your 998win account and not sharing your login credentials with anyone.
• Fraud monitoring — automated systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent activity

While we take these measures seriously, no online platform can guarantee absolute security. In the unlikely event of a data security incident that affects your personal information, we will take prompt action to contain the issue and notify affected players as appropriate.

9Your Data Rights

As a registered player on 998win, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

• Right to access — you can request a copy of the personal data we hold about you, including your account details, transaction history and any records associated with your account
• Right to correction — if any personal information we hold is inaccurate or out of date, you can request that it be corrected. You can also update some details directly through your account settings.
• Right to deletion — you can request deletion of your personal data. We will action this request where there is no legal or contractual reason to retain the data. Note that certain transaction records may need to be retained for a minimum period as part of standard platform recordkeeping.
• Right to withdraw consent — where we rely on your consent to process data — for example, for marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect any processing that took place before the withdrawal.
• Right to restrict processing — in certain circumstances you can request that we limit how we use your data while a query or dispute is being resolved
• Right to data portability — you can request your personal data in a structured, commonly used format where technically feasible

We aim to respond to all data rights requests within a reasonable timeframe. If your request is complex or we receive a high volume of requests, it may take longer — we will keep you informed. To submit a request, contact support via Live Chat or email.

10Minors & Age Restriction

998win is strictly an adult platform. Registration and use of any part of the 998win platform is prohibited for anyone under 18 years of age. We do not knowingly collect personal data from minors.

If we become aware that a registered account belongs to a person under 18, the account will be suspended immediately and any personal data associated with the account will be reviewed and handled in accordance with this policy and our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered an account on 998win using their details or yours, please contact support immediately so we can investigate and take appropriate action.

11Updates to This Privacy Policy

998win may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new features we introduce or evolving data handling practices. When we make changes, we will update the "last updated" date shown at the top of this page.

For significant changes that materially affect how we use your data or your rights as a player, we may notify registered players via their registered contact method. Your continued use of the 998win platform after a policy update constitutes your acceptance of the revised Privacy Policy.

We recommend checking this page periodically so you stay informed about how your personal data is being handled. If you have any concerns about a change to this policy, contact support before continuing to use the platform.

12Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, the 998win support team is available through the following channels:

• Live Chat — available 24/7 after you log in to your account
• Email — [email protected] (we aim to respond within 24 hours)
• FAQ — visit the FAQ page for answers to common privacy and account questions

For data deletion, access requests or concerns about how your information has been handled, please contact us by email with your registered account details and a clear description of your request. We treat all privacy-related queries as a priority.

You can also visit our Responsible Gaming page if you would like to manage your account settings, set deposit limits or request a self-exclusion — all of which involve changes to how your account data is used on the platform.